CANCELATION POLICY

Because appointment times are reserved specially for each client and I am unable to fill appointments that are cancelled on short notice, the following policy is in place: 

Appointments cancelled with less than 24 hours notice are charged the full amount and must be paid prior to the next appointment. This also includes clients that come for their appointment but are unsure if they should receive a massage/treatment due to their specific concern(s). In the event a decision is made at the time of the client's appointment that the session should either be cancelled or rescheduled, the client is still responsible for the full cost of ththat session. This fee is waived for regular clients for their first cancellation with less than 24 hours notice, or in the case of emergency.   


NO SHOW POLICY

The client is responsible for the cost of the missed appointment and will be billed accordingly. After 2 no-shows, the client relationship will be discontinued with an existing client unless there is an extreme emergency situation. In the case of a new client missing their first appointment, they will be responsible for the cost of the missed appointment and will need to prepay all service fees to ensure attendence at the time of appointment. 



RETURNED CHECK POLICY
 
There is a $25.00 fee for a returned check. After 2 returned checks for non-payment, cash will be required for all future appointments.



REFUND POLICY 

There is no refund on services rendered.

Unused gift certificate holders may receive either a credit to any services listed or a refund upon presentation of gift certificate at the office. 

There is no refund given on purchases of oils, lotions creams etc.

Purchases of books, CD's or DVD's cannot receive a refund. if they are defective, a replacement will be issued upon return of the defective item. If damaged during mailing a replacement will be made at no cost if shipping insurance was paid for in advance by purchaser. Damaged item will need to be shipped back at purchaser's expense and a replacement will be mailed immediately.    

CURRENT CT STATE LAW ON GIFT CERTIFICATES

As of today there is no expiration date on gift certificates. People that choose to either purchase a gift certificate for themselves or others fall under this law.  Anyone that chooses to prepay sessions will also fall under this law since in effect, they are buying sessions as a gift to themselves. Although the law states that there is no time limit to use the gift certificates we can put a time limit on how long the price will be good for. This is to protect the business owner from someone buying a gift certificate today and not using it for several years and the price has gone up for the item leaving the business owner actually losing money due to the long time frame the person took to use the  Gift Certificate or Service. At current there is no law as to when we can end the price being honored at our place of business. Upon checking different business poilicies I found that some only gave the person as little as 3 months to use the Gift Certificate while the majority gave a full year. I chose to follow suit and give my clients a full year since many issues come up in life and we can't always do the things we want to do for ourselves in as timely a manner as we would like.


GIFT CERTIFICATES & PREPAID SESSIONS

Services and Gift Certificates purchased during time of sale will be honored at the higher value for 1 year from date of purchase regardless of any rate increases that may occur during that period. After 1 year from date of purchase the actual purchase price will be in affect.
EXAMPLE: Regular price of service is listed for $60.00. Gift Certificate or Service purchased on sale for $50.00 will be honored at $60.00 value for 1 year from date of purchase. After 1 year, Gift Certificate or Service will will be worth $50.00 only and may be applied towards all services listed. 

Services and Gift Certificates purchased during time other than sale cannot be adjusted to match sale price and will be at value of purchase price for 1 year from date of purchase. After 1 year the purchase will still be worth actual purchase price but if any price increases occurred during that time, holder/purchaser will be responsible to pay any difference in costs.
EXAMPLE: A Gift Certificate or Service is purchased for $60.00. The purchase price is guarenteed for 1 year from date of purchase. After 1 year from date of purchase if the rate increased to $65.00 the client would be responsible to pay the difference of $5.00.